Limo Network Pty Ltd (ABN 29 613 718 282, ACN 613 718 282) is an Australian owned and operated company registered in Melbourne, Victoria. We provide premium private vehicle transport and transfer services (sometimes known as limousine services) and specialise in airport transfers to and from many major cities in Australia.
There are endless reasons to use Limo Transfer for your transfer and transport. Early in the morning or late at night, between home, work, study and travel, we aim to transfer our clients in safety, comfort and style.
Travelling to a new destination can be daunting. Our professional drivers will 'meet and greet' you at luggage carousels (except at Terminal 2 in the Sydney Domestic terminal) or outside immigration, with your name on a card or displayed in large text on a phone or tablet. Our drivers are always approachable, friendly and ready to help. They'll assist with your luggage and escort you to a waiting vehicle. We aim to meet and greet all our customers in this friendly, stress-free way. Welcome to Limo Transfer!
Use our mobile optimised website to get a quote or make a booking. There's no need to download anything.
The website also has a contact form where you can make an enquiry or provide feedback. We'll get back to you ASAP.
Email us at bookings@limotransfer.com.au
After your booking is confirmed, we provide additional contact numbers for our office and your driver (at least 24 hours before your travel).
Yes. Our website is mobile optimised, and easy to use with a smartphone or tablet.
We're on the road 24 hours a day, 365 days a year. Don't worry about early mornings or late nights. Book us to pick you up and we'll be there to meet you, every time.
We service all major Australian airports, as well as New Zealand and London. We deliver clients all over town, from home to work to study and back to the airport.
Melbourne (MEL), Sydney (SYD), Newcastle (NTL), Ballina (BNK), Canberra (CBR), Brisbane (BNE), Gold Coast (OOL), Sunshine Coast (MCY), Cairns (CNS), Darwin (DRW), Alice Springs (ASP), Perth (PER), Adelaide (ADL), Hobart (HBA) and Launceston (LST).
Auckland (AKL), Christchurch (CHC) and Wellington (WLG).
Heathrow (LHR) and Gatwick (LGW).
Our modern, clean fleet includes business class cars, first class (luxury) cars, larger vans, people movers and mini buses.
Our carefully selected drivers are licensed and insured transport industry professionals with Australian Federal Police clearance, Working With Children checks, clean defensive driving records and a genuine commitment to your safety and security.
We don't offer on-demand services. Please book ahead of time to reserve your travel plans.
We need a minimum of 2 hours for daytime bookings and 12 hours for early morning bookings to be able to organise your transfer efficiently.
Of course! That's what we do. Use our mobile optimised website to book your travel plans and we'll get you to or away from your flight on time.
Yes. We're happy to become part of your work and travel routine. Regular clients can even contact their regular drivers on their direct phone numbers.
Yes. We know how hard it is to navigate new places and language barriers. We work with education providers to look after international students, making their travel stress free.
Our superior local knowledge means we can get you to even the busiest wedding or sporting and entertainment event on time and in comfort.
Yes. Our professional drivers will meet and greet you at the airport and take the stress out of travelling to a new destination. We're approachable, friendly and eager to help.
We don't offer regular, fixed-route tours, but we're happy to organise a tour that suits your wishes and budget. Just tell us your preferences and we'll map an exciting itinerary.
Please tell us when you make your booking (or as soon as possible) if you have special requirements. Within the Booking form we have allowed provisions for these additional requirements to be stated. Baby seats help with foldable wheelchairs, extra luggage, hard-to-find pickup locations … we're happy to help.
Yes. Please let us know your needs when you book. We charge A$10 per unit for any baby capsule, baby seat or child seat. All seats meet national safety standards and are professionally fitted.
Baby capsule is for children age 0-12 months (rear facing), Baby seat (1-3 years) forward facing and Booster seats for (3-6 years). All cars and vans when carrying children under 6 years must have child restraints.
Yes, we're happy to help customers using their own foldable wheelchairs. We'll assist you in and out of the vehicle and carry your wheelchair along with us. No extra charges apply.
We're very sorry, but our vehicles aren't equipped to carry fixed wheelchairs.
When you book with Limo Transfer, you automatically become a registered user, with access to generous loyalty rewards points and fast, easy booking. Once a member, you can review your booking on-line.
Use our contact form to update your personal details, phone number, credit/debit card payment details and travel preferences.
You can also email us at bookings@limotransfer.com.au
Yes. We need to collect your name, phone number, address and credit card details. Card information is held by our Bank and not by us.
We take the security of your personal information very seriously. Information is stored via certificated encrypting systems. We adhere to a strict privacy policy.
Your credit card information is held securely by our bank only. We can access your card for charging purposes using a token provided by the bank. We don't have access to your actual card details.
Yes, you can record this information in your profile and we'll provide help where required. Sorry, but we're unable to cater for travellers in fixed wheelchairs.
You can get an instant quote on our mobile optimised website, with the expected fare for your trip. You can also request specialised services like baby seats, and these will be included in your quote.
The minimum fare differs between cities and varies from A$83 to A$94 for hire cars. Fares rise for other types of vehicles. Please see our terms and conditions for more information.
Yes, but our prices are highly competitive once you factor in our fixed quotes, stress-free service, reliability, convenience and that your journey will always be made in style, comfort and safety.
In almost all cases, your quoted price is fixed, and the price you will pay. That said, if you need to make route or time changes, then your quote may change accordingly. Please see our terms and conditions for more information.
No. Our quotes cover things like wait times, tolls, parking, baby seats and credit card surcharges. Your fixed price quote is what you'll pay (unless you alter your journey).
No. We don't use surge pricing, nor charge extra during peak times. If you compare our prices, you'll find that we're the most competitive chauffeur service during times of high demand.
The fare includes your booking, meeting you in person at a designated meeting point, 10 minutes waiting time in case you're running late (for non-airport pickups), help with your luggage, carrying your foldable wheelchair if necessary, any parking and toll charges, credit card fees, and of course your journey.
No. Our fares are agreed and fixed during booking. We can't alter the charges after your travel. That said, if you make route or time changes, then your fare may change accordingly. Please see our terms and conditions for more information.
Anyone can use our services. Just use our mobile optimised website to reserve your travel plans.
Book on our mobile optimised website. It's fast and convenient. We recommend that you book as early as possible to lock in your travel plans and preferences.
Make your booking as soon as you know your travel details.
No, we don't charge a booking fee.
Yes, you can make multiple bookings for different people, although all notifications for those bookings will be sent to your email and phone. For convenience, ask your colleague, family member or friend to register with us so that they can receive booking information directly.
Yes. Our mobile optimised website lets you book from anywhere in the world.
At the time of booking, you can choose from available vehicles and select the vehicle and fare that's right for you. If your vehicle turns out not to be available for fleet logistics reasons, we'll let you know ASAP and provide further options.
Yes. We check your flight status to know whether you're on time or still in the air. This helps us to run our service more smoothly for all clients.
Due to heavy demand or fleet logistics, there are times when we may not be able to complete your booking as requested. Booking as early as possible will help. If you can be slightly flexible with your time and vehicle preferences, that may help too. We'll do our best.
We understand that plans change, and we're happy to help (with as much notice as you can provide). To change your journey, please contact us quoting your booking reference number. We'll do our best to meet your needs.
There are no extra fees for changes more than 12 hours before your booking. Changes requested less than 12 hours before your booking may incur an extra fee. Please see our terms and conditions for more information.
Yes, of course. To change your journey, please contact us quoting your booking reference number. We'll do our best to meet your needs.
There are no extra fees for changes more than 12 hours before your booking. Changes requested less than 12 hours before your booking may incur an extra fee. Please see our terms and conditions for more information.
Route changes do incur extra charges. If additional stops are along the planned route, each stop is A$10 extra. Extra stops that are significantly off the planned route may cost more. Please contact us so that we can calculate an exact figure.
Yes, you can cancel your booking via the mobile optimised website or by calling us, quoting your booking reference number. Cancellation charges apply to confirmed bookings, depending on how much notice you provide. Please see also our terms and conditions for more information.
Yes. For cancellations more than 12 hours before your requested pickup time, an administration charge applies. Cancellations less than 12 hours before your requested pickup time incur a full cancellation charge. Please see our terms and conditions for more information.
Remember that cancellation or administration charges apply whenever a booking is cancelled. See our terms and conditions for more information.
If we've made a mistake, we'll make amends according to our terms and conditions.
Payments are made via our online system, using the credit card nominated in your booking. All trips are pre-paid and cashless. Debit cards used as credit cards may be used for payment, but savings and cheque account cards can't.
No. Our drivers can't accept credit cards or cash at the end of your trip. All trips are pre-paid online.
Yes, you can add multiple credit cards in your registered details. You must nominate one as your default payment method. You can change this default card at any time.
Yes, at any time. Remember that payments are pre-paid via our online system, and you must provide an alternative online payment card. You can't pay your driver by card or cash.
Yes, you can pay by direct deposit before your trip. Just ask us for our banking details when you book.
Our service payment provider meets all regulations according to the Payment Card Industry Data Security Standard (PCI DSS) to store and manage your credit card information.
Your credit card information is held securely by our bank only. We can access your card for charging purposes using a token provided by the bank. We don't have access to your actual card details.
No. Payments are made via our online system, and we don't need to sight the credit or debit card you nominated in your booking.
No. Payments are made via our online system, using the credit card nominated in your booking. Our drivers can't accept cash. Please also remember that carrying cash is a safety concern for our drivers.
There's no need to tip your driver, but some clients may wish to do so. Use your discretion (up to 20% of the actual fare is usual). You can tip your driver in cash or by card (if the driver has the capacity to accept card payments).
Our fares include applicable local taxes like GST or VAT. Please contact your accountant to learn whether you can claim these back. We're unable to provide this type of advice.
Your driver or driver supervisor's details are included in a booking reminder we send at least 24 hours before your nominated pickup. Once you have your driver's details, you can contact them as soon as you like.
Your driver's mobile number is included in a booking reminder we send at least 24 hours before your nominated pickup. Your driver also has your mobile number, and will contact you if they're delayed or can't find you at a designated meeting point.
We recommend that you contact your driver 30 minutes before your nominated pickup time to check that they're on schedule.
For domestic flights, meet your driver at the luggage carousel area. For international flights, your driver will be waiting at the arrivals hall outside customs. Particular terminals have specific meeting points. We provide this additional information in your booking details.
Your driver may have commitments or be on the way. Feel free to contact them to make mutually acceptable changes to your pickup time.
Your driver will always wait until your nominated pickup time, and then for our usual waiting periods. They'll also send you a text to say that they're ready and waiting.
Please contact your driver as soon as possible. We're flexible, but it helps us to run smoothly when we know what's going on. If travelling by air, please remember to switch on your mobile when you land.
If you're late beyond our normal waiting periods and don't contact your driver, you will be charged full cancellation fees.
Please see our terms and conditions for more information.
For non-airport pickups your driver will wait 10 minutes from your nominated pickup time or (if later than this) from when they arrive at your booked pickup location. They'll let you know via text that they're ready and waiting. Their timely contact with you represents the official start of your journey. If travelling by air, please remember to switch on your mobile when you land.
At the airport, drivers will wait for 30 minutes beyond the landing time for domestic flights, and 1.0 hours beyond the landing time for international arrivals. If the driver can't contact you during this time, the driver will continue to wait for a further 30 minutes for domestic flights and further 1 hour for international flights and then will depart the airport unless you contact us and let us know to keep waiting for you. If we do not have contact with you and we depart the airport without you, you'll be charged the full cancellation fee plus extra airport parking fees. This amount will vary depending on the airport. Parking charges beyond the nominated pick up time is $25.00 per every half hour. Waiting time is charged at $1.50/min.
No. We monitor flights and time our arrival to coincide with your plane. If your flight is delayed, there's no delay fee charged to you.
However, longer delays after your plane lands do incur extra charges:
Please see our terms and conditions for more information.
Your driver will wait 10 minutes from your nominated pickup time or (if later than this) from when they arrive at your booked pickup location. Please contact your driver if you're late or know you're going to be late.
Beyond 10 minutes, delays are charged at A$1.50 per minute. If your driver is unable to contact you after 30 minutes, your booking is cancelled, and the driver will leave the pickup location. An additional waiting charge of A$30 applies.
Route changes do incur extra charges. If additional stops are along the planned route, each stop is A$10 extra. Extra stops that are significantly off the planned route may cost more. Please contact us so that we can calculate an exact figure.
Your driver has your phone number and will call or text if they're delayed. Though we always aim to be on time, traffic happens, and we'll let you know when it does.
Please contact your driver directly. Though we always aim to be on time, traffic and other unforeseen events can happen. If your driver hasn't arrived and is uncontactable, call or text us on 0493 542 813.
Your mobile phone is your primary contact method. Please don't let it go flat!
If you don't have access to your driver's number, call us 24 hours a day on 1300 280 287 within Australia.
From Australia or overseas, call or text us 24 hours a day on +61 407 247 582.
Borrow a phone if you have to!
Your driver's mobile number is included in a booking reminder that we send at least 24 hours before your journey. Your driver also has your mobile number. If there's a problem with your trip (a delayed flight, a missed connection, a missing bag) please contact your driver and make mutually suitable arrangements.
We don't send you specific vehicle details, as vehicles may change at the last minute. If you're unsure, contact your driver or call us on 1300 280 287 within Australia or 0493 542 813 in Australia or overseas.
Your driver's mobile number is included in a booking reminder that we send at least 24 hours before your nominated pickup. Just give them a call!
Please check your driver and vehicle details carefully. If doubt, talk to the driver. Sometimes drivers change vehicles for unforeseen reasons, and you may be OK.
There are no meters in Limo Transfer vehicles, which means (unfortunately) that you're in the wrong car. Always check your driver and vehicle details carefully in your booking confirmation.
Yes. Rating your driver is an essential part of our service feedback. If your service was excellent (5 stars) we'd like to know. And if it was very poor (1 star) we'd like to know that too, so we can investigate the problem. Use the contact form on our website to rate your driver.
No, the rating is an interaction between you and your driver.
Did you establish contact with your driver? Wait times and policies apply, so please explore these FAQs further or check our terms and conditions for more information.
If you have an issue, please use our contact form to get in touch, and we'll do our best to help. If we didn't provide the service you paid for, we'll refund the full trip amount according to our terms and conditions.
Get in touch via our contact form and we'll investigate, explain and help.
Please use our website contact form and we'll investigate as soon as possible. If we've made a mistake, we'll make amends according to our terms and conditions.
Please talk to your driver immediately. You're liable for damage or clean-up that is your fault and need to make arrangements directly with your driver. Please see our terms and conditions for more information.
You're liable for damage or clean-up that is your fault if the booking is in your name but you are not the passenger. Please contact the driver listed in your booking confirmation immediately, as you need to make arrangements directly with them. See our terms and conditions for more information.
Please contact your driver. Limo Transfer doesn't operate a depot or lost property service, but our professional drivers will hang onto lost items and make every attempt to return them.
Yes, if time and circumstances permit, our drivers will do their best to help. Please remember that if you need to make route or time changes, then your fare may change accordingly. See our terms and conditions for more information.
We're keen to hear your thoughts. Use the contact form or email us at bookings@limotransfer.com.au with relevant details.